Effective Date: January 1, 2019 · Last Reviewed: May 2025
Applies to: thewrightagency.info and all contact, forms, and communications

Governing Law: Commonwealth of Pennsylvania

• HIPAA-Adjacent 
• Pennsylvania Law 
• 73 P.S. § 2301
• CalOPPA Compliant
• COPPA Compliant
• CAN-SPAM Compliant
• Google Analytics Disclosed
• WCAG 2.1 Accessible

Sell, rent, or trade your personal information to any third party. Ever. For any amount.

Name, phone, email, and county when you contact us — used only to respond to your inquiry.

We do not collect protected health information through this website. Care records are governed by your signed service agreement, not this page.

You may request to review, correct, or delete your personal information at any time by calling (724) 979-6438.

1. Who This Policy Covers & Scope
2. Information We Collect & How
3. How We Use Your Information
4. We Do Not Sell Your Information
5. When We Share Information
6. Cookies, Analytics & Tracking Technologies
7. Google Analytics — Full Disclosure
8. Email Marketing & CAN-SPAM Act
9. HIPAA Status & Non-Medical Care Privacy Practices
10. Pennsylvania State Privacy Law Compliance
11. Data Breach Notification Protocol
12. Children's Privacy (COPPA) Compliance
13. California Residents — CalOPPA & Do-Not-Track
14. International Visitors
15. Data Security Measures
16. Data Retention & Deletion
17. Your Privacy Rights
18. Third-Party Websites
19. Changes to This Policy
20. Contact Our Privacy Team

01

This Privacy Policy ("Policy") is published by The Wright Agency®, a non-medical in-home care agency located at 823 Martin Luther King Jr. Blvd, Farrell, Pennsylvania 16121, and applies to all personal information collected through the website: thewrightagency.info (the "Website"), as well as through contact forms, email communications, telephone inquiries originating from the Website, and any downloadable content offered through the Website.

This Policy applies to all users of the Website including: prospective clients and their family members; current and former clients and authorized family representatives; direct care worker applicants; referral partners; and any other person who accesses this Website for any purpose.

What this Policy does NOT govern: The privacy of health-related information shared with The Wright Agency® in the course of active care service delivery — including information in any care plan, service agreement, or caregiver log — is governed by the written service agreement you signed at intake, applicable Pennsylvania state regulations for personal care services, and our internal client confidentiality policies. If you have questions about those records, please call us directly at (724) 979-6438.

By using this Website, you consent to the data practices described in this Policy. If you do not agree with this Policy, you must discontinue use of this Website immediately.

02

Contact InformationName, phone number, email address, county of residence thourgh  Contact forms, consultation request forms, phone calls originating from the site

Inquiry Information: Description of care need, relationship to person requiring care, preferred contact time, Free-text fields in contact and consultation forms

Employment Applicant Information:Name, contact information, employment history, credentials, availability, county, Careers page application form

Download & Email Opt-In: Name, email address, county (optional) Wright Checklist™ download requests, Wright Wellness Library™ sign-ups

Technical / Automated DataIP address, browser type, device type, operating system, pages visited, time on page, referral URL, general geographic regionAutomatically via server logs and Google Analytics 4

Cookie Data: Session identifiers, analytics identifiers, preference settingsAutomatically via browser cookies; see Section 6

We do not collect Social Security numbers, date of birth, health diagnoses, medication information, insurance ID numbers, payment card numbers, or any information that constitutes Protected Health Information (PHI) as defined under HIPAA through any form or mechanism on this Website. If you voluntarily include sensitive health information in a free-text form field, we recommend you contact us by phone instead: (724) 979-6438.

03

We use personal information collected through this Website for the following purposes only:

• Responding to inquiries. When you submit a contact or consultation form, we use your name and contact information to follow up with you regarding your care inquiry. We do not use this information for any purpose other than responding to you.
• Scheduling consultations. We use contact information to schedule, confirm, or reschedule a complimentary in-home consultation.
• Delivering requested downloads. When you request a Wright Wellness Library™ guide or the Wright Checklist™, we use your email address to send the requested content.
• Email communications. With your express opt-in consent, we send periodic wellness content, care resources, and service information. You may unsubscribe at any time. See Section 8.
• Processing direct care worker applications. We use applicant information to evaluate candidates for caregiver positions and to contact qualified candidates for follow-up.
• Improving this Website. We use aggregated, anonymized analytics data to understand how visitors use this Website and to improve its content, navigation, and performance.
• Legal compliance. We may use personal information as required to comply with applicable federal and Pennsylvania state laws, respond to lawful government requests, or enforce our Terms and Conditions.
• Protecting our rights. We may use personal information to investigate and address suspected fraud, unauthorized access, or other harmful activity directed at this Website or our agency.

We do not use your personal information for advertising, behavioral profiling, or any purpose not described above without your explicit consent.

04

The Wright Agency® does not sell, rent, lease, trade, or otherwise transfer your personal information to any third party for monetary or other valuable consideration. This applies to all information collected through this Website, including contact details, inquiry content, and download requests. We never have. We never will.

This commitment applies regardless of where you live, what state's law applies to you, or how the information was collected. We mention this at the outset because we believe you deserve to know it immediately — not buried at the bottom of a document no one reads.

The family that calls us at 2 am about their mother does not need to wonder who else will be calling her. No one will. Because we do not share what they tell us.

05

The Wright Agency® does not share your personal information with third parties except in the following narrow, defined circumstances:

We work with a small number of trusted service providers who assist us in operating this Website and delivering services — including website hosting (GoDaddy), email marketing platforms, and customer relationship tools. These providers receive access to personal information only to the extent necessary to perform their function, are prohibited from using it for any other purpose, and are required to maintain appropriate security standards.

We use Google Analytics 4 to understand aggregate website usage. Google may receive technical data including your IP address and browsing behavior on our site. See Section 7 for full disclosure and opt-out instructions.

We may disclose personal information if required to do so by law, court order, subpoena, or lawful government request, or when we believe in good faith that disclosure is necessary to comply with applicable legal obligations, protect the rights or safety of The Wright Agency®, our clients, our direct care workers, or the public, or respond to a legal claim or enforce our Terms and Conditions.

In the event of a merger, acquisition, asset sale, or transfer of all or a portion of The Wright Agency®'s business, personal information held by us may be transferred as part of that transaction. We will notify you by a prominent notice on this Website or by email (if applicable) before your personal information becomes subject to a different privacy policy as a result of such a transaction.

We may share your personal information with third parties in any other circumstance only with your prior, explicit, informed written consent.

In no circumstance do we share client care information, family care situation details, or the identity of any person served by The Wright Agency® with any external party without a signed authorization from the client or their authorized representative.

06

Like virtually all websites, thewrightagency.info uses cookies — small text files stored on your device by your browser — to enable core functionality and to understand how visitors use our site. We do not use cookies for advertising, remarketing, or behavioral profiling.

Strictly Necessary Enable core website functions (form submission, security, navigation). Cannot be disabled without breaking core site features.Session

Analytics (Google) Measure page views, session duration, traffic sources, and usage patterns in aggregate. Anonymized. See Section 7.Up to 2 yearsPreferenceRemember user settings or language preferences if applicable.Up to 1 year

You may disable or delete cookies through your browser settings at any time. Common browsers provide cookie controls here: Chrome → Settings → Privacy & Security → Cookies; Safari → Preferences → Privacy; Firefox → Options → Privacy & Security; Edge → Settings → Privacy, Search & Services. Please note that disabling cookies may affect the functionality of certain forms or features on this Website.

We do not use advertising cookies, retargeting pixels, Facebook Pixel, or any third-party advertising technology on this Website. We are a care agency, not an ad platform. If you see targeted ads elsewhere after visiting our site, those are delivered by third-party advertising networks operating on those other platforms — not by us.

07

Required Disclosure: Google Analytics Terms of Service require all websites using Google Analytics to disclose this use in their privacy policy and explain how user data is gathered and used. This section fulfills that requirement.

This Website uses Google Analytics 4, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies to collect information about how visitors use this Website.

Google Analytics may collect your IP address (anonymized where required), browser type and version, device type and operating system, pages you visit on this Website, time spent on each page, the website that referred you to us, and your general geographic region (city/state level, not precise location). This information is transmitted to Google servers and processed in the United States.

We use Google Analytics data exclusively in aggregate form to understand which pages are most useful to visitors, how people find our Website, and how to improve the structure and content of our site. We do not use Google Analytics to identify individual visitors or to target them with advertising.

You may opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-Out Browser Add-On, available at: tools.google.com/dlpage/gaoptout. You may also disable analytics cookies through your browser settings as described in Section 6.

Google's privacy practices are described in the Google Privacy Policy. The Wright Agency® is not responsible for the data practices of Google LLC.

08

The Wright Agency® may send periodic email communications to individuals who have expressly opted in to receive them — including the Wright Wellness Library™ monthly guide, care-related informational content, and service updates. All email marketing communications from The Wright Agency® comply fully with the federal CAN-SPAM Act of 2003 (15 U.S.C. § 7701 et seq.).

Every marketing email from The Wright Agency® will: (1) identify itself clearly as a communication from The Wright Agency®; (2) include our accurate physical postal address (823 Martin Luther King Jr. Blvd, Farrell, PA 16121); (3) include a clear, working mechanism to unsubscribe from future communications; (4) honor all unsubscribe requests within 10 business days; and (5) never use deceptive subject lines, header information, or sending addresses.

When you download the Wright Checklist™, a Wright Wellness Library™ guide, or submit any form that includes an email opt-in checkbox, you consent to receive the content you requested and, if the checkbox is selected, periodic related communications from The Wright Agency®. You are never automatically opted in to marketing communications as a result of a care inquiry or consultation request.

You may unsubscribe from any or all email communications from The Wright Agency® at any time by: (a) clicking the "Unsubscribe" link in any email you receive from us; (b) emailing us directly at the address in Section 20; or (c) calling us at (724) 979-6438. 

Unsubscribe requests will be honored within 10 business days. After unsubscribing, you may still receive transactional or service-related communications (e.g., confirmation of a consultation appointment) that are not marketing in nature.

We do not purchase email lists, send unsolicited bulk email, or share your email address with any third party for their marketing use.

09

Our status under HIPAA: The Wright Agency® is a non-medical in-home personal care agency. As a non-medical care provider that does not transmit health information electronically in connection with standard healthcare transactions, The Wright Agency® may not constitute a "covered entity" as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), 45 CFR Parts 160 and 164. Nothing on this Website or in these communications creates or implies a HIPAA-covered healthcare relationship.

However, we hold ourselves to standards consistent with the spirit and intent of HIPAA across all client-related operations, because the families who trust us with their loved ones deserve nothing less. These are our practices, applied to every client relationship regardless of legal obligation:

• No disclosure without authorization. We do not share, discuss, or disclose any information about a client's care situation, health status, or family circumstances with any outside party — including referral sources, hospitals, or social workers — without a signed written authorization from the client or their authorized representative.
• Testimonial consent required. Any client testimonial or family story published on this Website was obtained with a signed media release. Where no release was obtained, testimonials are attributed generically (e.g., "Family served in Mercer County, PA").
• Public review response protocol. When responding to Google reviews or other public feedback, we will never confirm or deny that any individual is or was a client of The Wright Agency®, regardless of what the reviewer shares publicly.
• Staff confidentiality. All employees and direct care workers of The Wright Agency® are trained on client confidentiality practices and are prohibited from disclosing client information outside of their care duties. Breach of confidentiality is grounds for immediate termination.
• Care records handled separately. Care plans, visit logs, and service-related client records are maintained separately from this Website's data systems and are subject to their own confidentiality protocols.

The 2026 amendments to the HIPAA Security Rule (45 CFR Part 164) require covered entities to strengthen encryption, access controls, and breach notification procedures. To the extent any regulatory update expands our obligations, we will update our internal practices and this Policy accordingly. We encourage families to contact us by phone for any care-related conversations involving health information: (724) 979-6438.

10

The Wright Agency® headquarters operates exclusively in the Commonwealth of Pennsylvania and is subject to all applicable Pennsylvania state privacy and data protection laws. The following state-law obligations are specifically relevant to our operations and your rights:

73 P.S. § 2301 et seq. Pennsylvania's Breach of Personal Information Notification Act requires any business or entity that maintains computerized data containing personal information about Pennsylvania residents to provide notice to affected individuals "without unreasonable delay" in the event of a breach of security. "Personal information" under this Act includes name combined with Social Security number, driver's license or state ID number, financial account information, or access codes. See Section 11 for our full breach notification protocol.

73 P.S. § 2303 If a qualifying security breach affects more than 1,000 Pennsylvania residents, we are required to notify the Pennsylvania Attorney General's Office and consumer reporting agencies. We maintain internal procedures to assess and respond to any security incident within the timelines required by law.

As of the effective date of this Policy, Pennsylvania has not enacted a comprehensive consumer privacy law analogous to the California Consumer Privacy Act (CCPA) or the Virginia Consumer Data Protection Act. Nonetheless, The Wright Agency® voluntarily provides the rights described in Section 17 of this Policy to all Website users regardless of their state of residence, because we believe transparency and control over personal information are the right standard — not a compliance minimum.

28 Pa. Code Ch. 611 Licensed home care agencies in Pennsylvania are subject to regulations governing client record confidentiality. Under 28 Pa. Code § 611.57, home care agencies must maintain client records as confidential. Client records — including care plans and service logs — may only be released with the written consent of the client or their authorized representative, or as required by law or third-party contractual arrangements. This requirement applies to all client records we maintain in the course of providing care services, separate from and in addition to this Website's privacy practices.

11

In the event The Wright Agency® discovers or is notified of a security incident that results in unauthorized access to, or acquisition of, personal information maintained on behalf of Website users, we will respond according to the following protocol:

• Assessment. Upon discovery of a potential breach, we will promptly assess the nature, scope, and impact of the incident, including whether personal information has been accessed, acquired, or disclosed without authorization.
• Individual notification. If the assessment confirms a qualifying breach, we will notify all affected Pennsylvania residents without unreasonable delay as required by 73 P.S. § 2301. Notification will be provided by direct communication to the contact information we have on file for the affected individual.
• Pennsylvania Attorney General notification. If the breach affects more than 1,000 Pennsylvania residents, we will notify the Pennsylvania Attorney General's Office and applicable consumer reporting agencies as required by law.
• Regulatory timelines. We maintain internal incident response procedures designed to comply with the shortest applicable timeline across Pennsylvania state law and any applicable federal notification requirements, including the 2026 HIPAA Security Rule's 72-hour reporting window for covered breaches of 500 or more records.
• Remediation. We will take prompt steps to contain, remediate, and prevent recurrence of any breach, and will document our response actions in accordance with applicable regulatory requirements.

To report a potential security vulnerability, suspected unauthorized access, or any concern about the security of your personal information, contact us immediately at (724) 979-6438 or at the address in Section 20.

12

This Website is not directed to children. The Wright Agency® provides in-home care services for aging and disabled adults. Our Website is directed exclusively to adult users — specifically, adult family members, adult clients, adult durect care worker applicants, and adult referral partners. We do not knowingly collect personal information from any child under the age of 13.

In compliance with the Children's Online Privacy Protection Act of 1998 (COPPA), 15 U.S.C. § 6501 et seq., and the 2025 amendments to the COPPA Rule effective June 23, 2025 (with compliance required by April 22, 2026), The Wright Agency® maintains the following practices:

• We do not knowingly collect, maintain, or use personal information from any child under the age of 13.
• Our contact forms, download forms, and application forms are designed for and directed at adult users only.
• If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will delete that information from our records as promptly as possible.
• If you are a parent or guardian and believe that your child under 13 has provided personal information to this Website, please contact us immediately at (724) 979-6438 or at the address in Section 20 and we will take prompt action to remove that information.

The 2025 COPPA Rule amendments expanded the definition of "personal information" to include biometric identifiers and government-issued identifiers. We do not collect any such information from any user through this Website.

13

Although The Wright Agency® is a Pennsylvania-based agency serving western PA and eastern Ohio, this Website is accessible from anywhere, including California. Under the California Online Privacy Protection Act (CalOPPA), California Business & Professions Code § 22575, any commercial website that collects personally identifiable information from California residents must conspicuously post a privacy policy. This section fulfills that requirement.

CalOPPA requires websites to state clearly whether they honor "Do Not Track" (DNT) browser signals. Our position: This Website does not currently alter its data collection practices in response to Do Not Track signals transmitted by your browser. This is consistent with industry practice, as there is no uniform standard for how websites should respond to DNT signals. Google Analytics 4 is the primary analytics tool in use, and its behavior in response to DNT signals is governed by Google's own policies.

If you wish to limit tracking, we recommend installing the Google Analytics Opt-Out add-on described in Section 7 and managing cookies through your browser settings as described in Section 6.

Third parties, such as Google Analytics, may collect personally identifiable information about your online activities over time and across different websites when you visit this Website. Beyond Google Analytics, we do not authorize additional third-party tracking technologies on this Website.

California residents may request information about personal information we have disclosed to third parties for their direct marketing purposes. As stated in Section 4, The Wright Agency® does not disclose personal information to any third party for direct marketing purposes. Accordingly, we have no information of this type to disclose. California residents with additional privacy questions may contact us at the address in Section 20.

14

This Website is operated in the United States and is intended for use by residents of the United States, specifically those in Pennsylvania and Ohio seeking non-medical in-home care for aging family members.

If you are accessing this Website from outside the United States, please be aware that the information you provide may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. Data protection and privacy laws in the United States may differ from those in your country of residence, and by using this Website you consent to such transfer, storage, and processing.

This Privacy Policy is not intended to comply with the General Data Protection Regulation (GDPR) or the laws of any country outside the United States, as this Website does not solicit visitors from those jurisdictions. If you are a resident of the European Economic Area and believe you have privacy rights under GDPR, please contact us at the address in Section 20 to discuss your request.

15

The Wright Agency® implements appropriate technical and organizational measures to protect personal information collected through this Website against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/HTTPS encryption. This Website operates exclusively over HTTPS (SSL/TLS encryption). All data transmitted between your browser and our server is encrypted in transit. Any HTTP request is automatically redirected to the secure HTTPS version of our site.
• Access controls. Access to Website backend systems and any data collected through this Website is restricted to authorized personnel of The Wright Agency® only. All access is password-protected and subject to internal authorization protocols.
• Encrypted form transmission. Contact form submissions are transmitted over encrypted connections and are received only by authorized staff of The Wright Agency®.
• No storage of payment data. This Website does not process or store any payment card information. Any future e-commerce or donation functions will use PCI-compliant payment processors.
• Hosting security. This Website is hosted through GoDaddy, which maintains its own security infrastructure including server-level protections. The Wright Agency® is not responsible for GoDaddy's data security practices, which are governed by GoDaddy's own terms and security policies.

Important limitation: No method of transmission over the Internet and no method of electronic storage is 100% secure. While we take commercially reasonable steps to protect your personal information, we cannot guarantee absolute security. By submitting personal information through this Website, you acknowledge and accept this inherent risk.

16

We retain personal information collected through this Website only for as long as necessary to fulfill the purpose for which it was collected, as required by applicable law, or as necessary for legitimate business purposes. The following retention guidelines apply:

Contact Form Inquiries (Non-Clients)Retention: 12 months from last contact Basis: Legitimate interest in responding to outstanding inquiries

Consultation Requests (Did Not Convert to Client)Retention: 24 months Basis: Legitimate interest; potential future care need

Email Subscribers (Opted In) Retention: Until unsubscribe request is honored Basis: Consent-based; deleted within 10 business days of unsubscribe

Caregiver Applicants (Not Hired) Retention: 12 months Basis: Legitimate interest in future hiring consideration

Google Analytics Data Retention: 14 months (Google's default setting) Basis: Analytics data automatically deleted per Google's data retention policy

Server Logs (IP Addresses, Access Logs) Retention: 90 days Basis: Security and operational monitoring

Records relating to active and former care clients are maintained for a minimum of seven (7) years following the conclusion of care services, consistent with Pennsylvania record retention requirements for licensed home care agencies under 28 Pa. Code § 611.57.

You may request deletion of your personal information at any time. See Section 17. We will honor deletion requests to the extent permitted by law and our legitimate business obligations.

17

Regardless of your state of residence, The Wright Agency® provides the following privacy rights to all Website users. To exercise any of these rights, contact us using the information in Section 20.

You may request a summary of the personal information The Wright Agency® holds about you that was collected through this Website, the purposes for which it is used, and the categories of any third parties with whom it has been shared.

If you believe that personal information we hold about you is inaccurate or incomplete, you may request that we correct it. We will make commercially reasonable efforts to update the information within 30 days of your request.

You may request that we delete personal information we hold about you that was collected through this Website. We will honor deletion requests unless the information is required for an active care service relationship, is needed to fulfill a legal obligation, or is necessary to resolve a dispute or enforce our Terms and Conditions. We will confirm the outcome of your deletion request within 30 days.

You may opt out of email marketing communications at any time. See Section 8 for unsubscribe instructions. Transactional communications related to an active care arrangement are not subject to opt-out.

Exercising any privacy right described in this Policy will not result in denial of services, different pricing, a lower quality of service, or any other form of discrimination by The Wright Agency®.

We will acknowledge all privacy rights requests within 5 business days and provide a substantive response within 30 calendar days. If your request requires additional time, we will notify you of the extended timeline and the reason for the delay.

18

This Website contains links to third-party websites including government resources, VA benefit information pages, senior care directories, Amazon product pages, and other external content. These links are provided for your convenience and informational reference only.

When you click a link that navigates away from thewrightagency.info, you are leaving our Website and are subject to the privacy policy and terms of service of the destination site. The Wright Agency® has no control over and assumes no responsibility for the content, privacy practices, or data handling of any third-party website.

We encourage you to review the privacy policy of every website you visit. The presence of a link on our Website does not constitute an endorsement of that site's privacy practices or content.

19

The Wright Agency® reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Reviewed" date at the top of this page. Material changes may also be communicated via a prominent notice on the Website homepage or by email to users who have subscribed to our communications.

Your continued use of this Website after any posted modification constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically. This Policy may be reviewed at any time at thewrightagency.info/privacy-policy.

No modification to this Policy will retroactively reduce your rights with respect to personal information already collected without your re-consent.

20

For all privacy-related requests — including rights requests, questions about this Policy, data correction or deletion requests, breach reports, or accessibility accommodation needs — please contact us:

The Wright Agency®
Attn: Privacy · Data Rights
823 Martin Luther King Jr. Blvd
Farrell, Pennsylvania 16121

Phone (fastest response): (724) 979-6438 — We answer 24 hours a day
Website: thewrightagency.info

We will acknowledge privacy requests within 5 business days and respond substantively within 30 calendar days. If your matter is urgent — including any concern about a potential data breach or unauthorized disclosure of client information — please call us directly. We answer 24 hours a day.

If you are unsatisfied with our response to a privacy request, you have the right to file a complaint with the Pennsylvania Attorney General's Office or, for any HIPAA-related matter where applicable, the U.S. Department of Health and Human Services Office for Civil Rights.

We answer 24 hours a day. Not a form. A person.

(724) 979-6438 · We Answer 24/7The Wright Agency® · 825 Martin Luther King Jr. Blvd · Farrell, PA 16121

We Show Up Wright.™

The Wright Agency® · Serving with the Wright Heart® · Farrell, Pennsylvania · Est. 2017

© 2026 The Wright Agency®. All rights reserved. The Wright Agency®, Serving with the Wright Heart®, We Show Up Wright.™, The Wright White Glove Standard™, and The Wright Check™ are trademarks of The Wright Agency. All marks used without permission are subject to enforcement.

The Wright Agency® provides non-medical in-home care services. Nothing on this website constitutes medical advice. For emergencies, call 911.

 Effective Date: January 1, 2019 | Last Reviewed: May 2025 | thewrightagency.info

1. Acceptance of Terms
2. Who We Are
3. Permitted & Prohibited Website Use
4. No Medical Advice Disclaimer
5. No Care Services Agreement Created Online
6. Information We Collect
7. HIPAA-Adjacent Privacy Practices
8. Intellectual Property Ownership
9. Third-Party Links & Resources
10. Warranty Disclaimer
11. Limitation of Liability
12. Indemnification
13. Termination of Access
14. Governing Law — Pennsylvania
15. Dispute Resolution & Arbitration
16. Changes to These Terms
17. Contact for Legal Matters

Please read these Terms and Conditions carefully before using this website. By accessing or using thewrightagency.info in any manner — including browsing, submitting a contact form, downloading content, or calling a number displayed on this website — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must discontinue use of this website immediately.

These Terms apply to all visitors, clients, prospective clients, caregivers, referral partners, and any other person or entity who accesses this website for any purpose.

01

These Terms and Conditions of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and The Wright Agency®, a Pennsylvania home care agency operating at 823 Martin Luther King Jr. Blvd, Farrell, Pennsylvania 16121 ("The Wright Agency," "we," "us," or "our").

Your access to and use of this website — including all content, tools, downloads, forms, and contact mechanisms — constitutes your acceptance of these Terms. This agreement is effective as of the first moment you access any page of thewrightagency.info, whether or not you have read these Terms.

If you are accessing this website on behalf of a business, organization, hospital, social work agency, or any other legal entity, you represent that you have the authority to bind that entity to these Terms, and the term "you" includes both you and that entity.

We reserve the right to modify these Terms at any time. Continued use of the website following any posted modification constitutes your acceptance of the modified Terms.

02

The Wright Agency® is a licensed, non-medical in-home care agency founded in 2017 by Danielle C. Wells, MHHS, and headquartered in Farrell, Pennsylvania. We provide non-medical personal care services to aging adults and individuals requiring assistance in their homes across Mercer, Lawrence, Venango, Crawford, and Butler Counties in Pennsylvania, and select counties in Ohio.

The Wright Agency® is a registered trademark of The Wright Agency. Other brand marks including Serving with the Wright Heart®, We Show Up Wright.™, The Wright White Glove Standard™, and related marks are owned exclusively by The Wright Agency and are used throughout this website.

We are a non-medical home care agency. We are not a medical provider, hospital, hospice, skilled nursing facility, or licensed healthcare entity under Pennsylvania's Health Care Facilities Act, 35 P.S. § 448.101 et seq. Nothing on this website creates or implies a medical or clinical relationship of any kind.

03

You may access and use this website solely for lawful, personal, non-commercial purposes — including learning about our services, completing a contact or inquiry form, downloading permitted content such as Wright Wellness Library™ guides, and contacting us to discuss care arrangements for yourself or a family member.

You agree that you will NOT:

• Scrape, harvest, or extract data from this website by automated means, spider, bot, or any mechanism not expressly authorized in writing by The Wright Agency.
• Copy, reproduce, republish, or distribute any content, copy, imagery, brand marks, downloadable guides, or proprietary materials from this website without prior written permission.
• Misrepresent your identity, affiliation, or purpose when contacting The Wright Agency through any form or channel on this website.
• Attempt to gain unauthorized access to any portion of this website, its servers, databases, or associated systems.
• Transmit malicious code, viruses, Trojan horses, ransomware, or any code designed to interrupt, damage, or limit the function of this website or its hosting infrastructure.
• Use this website for competitive intelligence gathering in a manner that violates applicable trade secret or unfair competition law.
• Submit false, misleading, or fraudulent information through any form, review, or inquiry mechanism on this website.
• Violate any applicable federal, Pennsylvania state, or local law in connection with your use of this website.
• Circumvent, disable, or interfere with any security-related features of this website, including SSL encryption or access controls.
• Frame or mirror any portion of this website on another site without express written consent.

Violation of these prohibited use provisions may result in immediate termination of your access to this website and, where applicable, referral to appropriate legal or law enforcement authorities.

04

IMPORTANT: Nothing on this website — including articles, blog posts, Wright Wellness Library™ guides, wellness tips, informational content, or any response from our team — constitutes medical advice, medical diagnosis, clinical assessment, or a substitute for consultation with a licensed physician, registered nurse, or other qualified healthcare professional.

The Wright Agency® provides non-medical personal care services. Our direct care workers do not perform medical procedures, administer medications, diagnose conditions, or provide skilled nursing care. All content published on this website relating to health, wellness, aging, or caregiving is provided for general informational and educational purposes only.

You should always seek the advice of a qualified healthcare professional regarding any medical condition, medication, symptom, diagnosis, or treatment option. Never disregard professional medical advice or delay seeking it because of something you have read on this website.

References to specific health conditions, medications, supplements, nutritional information, or caregiver practices on this website are informational only and do not constitute a clinical recommendation for any individual. The Wright Agency® expressly disclaims any and all liability arising from any person's reliance on health-related information published on this website.

If you believe you or someone in your care is experiencing a medical emergency, call 911 immediately. Do not rely on this website or contact this agency as a substitute for emergency medical services.

05

Completing any inquiry form, contact form, or consultation request on this website does not constitute, create, or imply any agreement for the provision of care services. No care services agreement of any kind exists between The Wright Agency® and any person until a formal, signed written services agreement has been executed by both parties following an in-home consultation.

Submission of a contact form signifies only your request to be contacted. It does not reserve direct care worker placement, guarantee availability, confirm pricing, or create any enforceable obligation on the part of The Wright Agency® to provide services.

All care arrangements — including scope of services, scheduling, pricing, direct care worker assignment, and terms of care — are governed exclusively by the written service agreement executed at the time of client intake, not by the content of this website.

06

When you use this website, we may collect the following categories of information:

When you complete a contact form, consultation request, or download request, you may provide your name, phone number, email address, county of residence, and a description of your care needs or inquiry. We do not request or store any protected health information (PHI) through website forms.

Like all websites, we may automatically collect technical information including your IP address, browser type, device type, pages visited, time on page, referral source, and geographic region. This information is collected via standard web analytics tools (such as Google Analytics) and is used solely to improve website performance and understand how visitors use our site.

This website may use cookies — small text files stored on your device — to enable core website functionality and analytics. You may disable cookies through your browser settings, though doing so may affect certain website features. We do not sell, rent, or trade any information collected through this website to third parties for marketing purposes.

Information submitted through this website is used exclusively to respond to your inquiry, provide information about our services, and, with your consent, send relevant wellness or service-related communications. We do not use information submitted through website forms to bill insurance, file claims, or create clinical records.

For complete information about how we collect, use, and protect your personal information, please review our Privacy Policy, which is incorporated into these Terms by reference.

07

The Wright Agency® is a non-medical home care agency and, as such, may not be a "covered entity" as that term is defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. However, we are committed to the highest standard of confidentiality with respect to all client and family information.

We apply the following privacy principles across all operations and communications:

• We do not publish, share, or disclose any client-identifying information without a signed, written authorization from the client or their authorized representative.
• All testimonials displayed on this website that identify a specific person were obtained pursuant to a signed media release. Where no release was obtained, testimonials are attributed generically (e.g., "Family served in Mercer County").
• When responding to Google reviews or other public feedback, we do not confirm or deny that any reviewer is or was a client of The Wright Agency®.
• Contact forms on this website use encrypted transmission (SSL/HTTPS). We do not transmit health-adjacent information in unencrypted format.
• All Pennsylvania data breach notification requirements under 73 P.S. § 2301 et seq. (Breach of Personal Information Notification Act) apply to our operations. In the event of a qualifying breach affecting your personal information, we will provide notice as required by law.

Nothing in these Terms or on this website creates a HIPAA Business Associate Agreement or similar arrangement between The Wright Agency® and any user of this website.

08

All content on this website — including but not limited to text, copy, headlines, page structure, photographs, graphics, illustrations, downloadable guides, video content, blog posts, social media content, and design elements — is the exclusive intellectual property of The Wright Agency® and is protected by United States copyright law, trademark law, and applicable international intellectual property treaties.

Registered and protected marks of The Wright Agency® include: The Wright Agency®, Serving with the Wright Heart®, We Show Up Wright.™, The Wright White Glove Standard™, The Wright Conversation™, The Wright Check™, The Gold Standard Puzzle Series™, and The Gold Standard Shop. These marks may not be used without express prior written permission from The Wright Agency.

All trademarks, service marks, and trade names displayed on this website — whether or not appearing with the ® or ™ symbol — are the exclusive property of The Wright Agency® or their respective owners. Nothing on this website grants any license, right, or permission to use any trademark, service mark, or brand element of The Wright Agency® without prior written authorization.

You may not copy, reproduce, distribute, republish, display, perform, modify, create derivative works from, transmit, or otherwise exploit any content from this website for any commercial purpose without the express prior written consent of The Wright Agency®. Requests for permission may be directed to the contact information in Section 17.

Content you download from the Wright Wellness Library™ is licensed for your personal, non-commercial use only. You may share individual guides with family members for personal caregiving purposes. You may not reproduce, republish, distribute for commercial gain, or rebrand any Wright Wellness Library™ content.

Unauthorized use of any intellectual property owned by The Wright Agency® may give rise to a claim for damages and/or injunctive relief under applicable federal and Pennsylvania law.

09

This website may contain links to third-party websites, government resources, benefit programs, senior care directories, and external content — including but not limited to links related to the U.S. Department of Veterans Affairs, Pennsylvania Department of Human Services, Medicare and Medicaid resources, Amazon, and other organizations referenced in our Resources section.

These third-party links are provided solely for your convenience and informational reference. The Wright Agency® does not endorse, control, operate, sponsor, or assume responsibility for the content, privacy practices, accuracy, legality, or availability of any third-party website or resource. Inclusion of any external link does not imply a recommendation, referral fee arrangement, or endorsement of any kind.

When you click any link that navigates away from thewrightagency.info, you are leaving our website and are subject to the terms, conditions, and privacy policies of the third-party site. The Wright Agency® expressly disclaims all liability arising from your use of any third-party website accessed through links on this website.

If you discover a broken, outdated, or inappropriate external link on our website, please notify us at the contact information in Section 17.

10

THIS WEBSITE AND ALL CONTENT, INFORMATION, MATERIALS, DOWNLOADS, AND SERVICES DESCRIBED OR MADE AVAILABLE THROUGH THIS WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE WRIGHT AGENCY® EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY; (B) ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (C) ANY WARRANTY OF NON-INFRINGEMENT; (D) ANY WARRANTY THAT THIS WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME; (E) ANY WARRANTY CONCERNING THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF ANY CONTENT, WELLNESS INFORMATION, OR RESOURCE LISTED ON THIS WEBSITE; AND (F) ANY WARRANTY THAT THE RESULTS OBTAINED FROM USING THIS WEBSITE WILL BE ACCURATE OR RELIABLE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

The Wright Agency® does not warrant or represent that this website is free from errors, that defects will be corrected, or that the website or its server is free from viruses or other harmful components. You assume sole responsibility for all costs of servicing, repair, or correction to your equipment that may result from use of this website.

11

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WRIGHT AGENCY®, ITS OWNER, FOUNDER, OFFICERS, EMPLOYEES, DIRECT CARE WORKERS(CAREGIVERS), AGENTS, CONTRACTORS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND ARISING OUT OF OR RELATED TO: (A) YOUR USE OF, OR INABILITY TO USE, THIS WEBSITE OR ANY CONTENT THEREON; (B) ANY ERRORS, OMISSIONS, INTERRUPTIONS, DELETIONS, DEFECTS, OR DELAYS IN OPERATION OF THIS WEBSITE; (C) ANY HEALTH OR WELLNESS INFORMATION PUBLISHED ON THIS WEBSITE THAT IS RELIED UPON WITHOUT CONSULTING A QUALIFIED HEALTHCARE PROFESSIONAL; (D) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (E) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR LINKED FROM THIS WEBSITE; OR (F) ANY OTHER MATTER RELATING TO THIS WEBSITE — WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY — EVEN IF THE WRIGHT AGENCY® HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE TOTAL CUMULATIVE LIABILITY OF THE WRIGHT AGENCY® TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO YOUR USE OF THIS WEBSITE EXCEED ONE HUNDRED DOLLARS (USD $100.00). THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS. THE FOREGOING LIMITATIONS OF LIABILITY ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN THE WRIGHT AGENCY® AND YOU.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the liability of The Wright Agency® shall be limited to the greatest extent permitted by law.

The limitation of liability set forth above relates solely to use of this website and its content. The scope of liability for actual care services provided under a signed service agreement is governed by the terms of that agreement and applicable Pennsylvania law, not by these website Terms.

12

You agree to defend, indemnify, and hold harmless The Wright Agency®, its owner, founder Danielle C. Wells, officers, employees, direct care workers (caregivers), agents, contractors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to this website in violation of these Terms;
• Your violation of any applicable federal, state, or local law in connection with your use of this website;
• Your violation of any third party's rights, including intellectual property, privacy, or publicity rights;
• Any content, information, or materials you submit through this website that is false, misleading, defamatory, or otherwise harmful;
• Your misrepresentation of your identity, authority, or purpose in connection with any inquiry or form submission.

The Wright Agency® reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such event you agree to cooperate fully with our defense of such matter.

13

The Wright Agency® reserves the right, at its sole discretion and without notice, to terminate or restrict your access to any portion of this website at any time and for any reason, including but not limited to violation of these Terms, illegal conduct, abusive communications with our team, or any conduct that we determine in good faith to be harmful to our agency, our clients, our caregivers, or the public.

Termination of access does not affect any obligation you incurred prior to termination, and the following sections of these Terms survive any termination: Intellectual Property Ownership, Warranty Disclaimer, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.

14

These Terms and all matters arising out of or relating to your use of this website shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions and without giving effect to any choice of law or choice of forum rules that would cause the application of the laws of any other jurisdiction.

To the extent that any dispute is not subject to binding arbitration under Section 15, you expressly consent to the exclusive personal jurisdiction and venue of the state courts located in Mercer County, Pennsylvania, and the United States District Court for the Western District of Pennsylvania, for resolution of any such dispute. You waive any objection to venue in any such court on the grounds of inconvenience or otherwise.

You acknowledge and agree that any cause of action arising out of or related to your use of this website must be filed within one (1) year after the cause of action accrues. Any claim not filed within that period is permanently barred, to the fullest extent permitted by law.

These Terms and your use of this website are further subject to all applicable federal laws, including the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the Digital Millennium Copyright Act (17 U.S.C. § 512), and the Children's Online Privacy Protection Act (COPPA), as applicable.

15

Before initiating any formal legal action, you agree to contact The Wright Agency® in writing at the address in Section 17 and provide a detailed description of your dispute, the relief sought, and your contact information. The Wright Agency® will make a good-faith effort to resolve the dispute within thirty (30) days of receiving your written notice. Many disputes can and should be resolved this way.

If informal resolution fails, you and The Wright Agency® agree that any dispute, claim, or controversy arising out of or relating to your use of this website or these Terms — including questions about their existence, validity, or termination — shall be resolved by binding individual arbitration administered by a mutually agreed-upon arbitration service under its Commercial Arbitration Rules, with arbitration conducted in Mercer County, Pennsylvania. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitration requirement does not apply to: (a) claims by either party for injunctive or equitable relief to prevent intellectual property infringement or misappropriation; (b) claims within the jurisdiction of small claims court in Mercer County, Pennsylvania; or (c) claims by The Wright Agency® to collect fees or other amounts owed under a signed services agreement.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY ARBITRATION OR COURT PROCEEDING ARISING UNDER THESE TERMS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate as a plaintiff or class member in any purported class action, class arbitration, or representative proceeding arising out of or related to use of this website.

Filing fees and arbitrator compensation shall be allocated in accordance with the rules of the arbitration service. Each party shall bear its own attorneys' fees unless applicable law provides otherwise or the arbitrator awards fees based on a finding of bad faith.

16

The Wright Agency® reserves the right to modify, update, or replace these Terms at any time without prior notice. The most current version of these Terms will always be available at thewrightagency.info/terms-and-conditions with the "Last Reviewed" date updated at the top of the page.

Your continued use of this website after any changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically. If you do not agree to modified Terms, you must discontinue your use of this website.

We will not be held liable to you or any third party for any modification, suspension, or discontinuation of this website or its content.

17

For all legal inquiries, intellectual property concerns, privacy matters, accessibility accommodations, or formal dispute notices under these Terms, please contact us in writing at:

The Wright Agency®
Attn: Legal / Terms of Use
825 Martin Luther King Jr. Blvd
Farrell, Pennsylvania 16121

Phone: (724) 979-6438
Website: thewrightagency.info

For general care inquiries, please use the contact form at thewrightagency.info/contact or call us directly at (724) 979-6438. We answer 24 hours a day.

For accessibility-related concerns or requests for accommodations in any form or content on this website, please contact us using the information above. We are committed to making this website accessible in accordance with WCAG 2.1 guidelines and will respond to accessibility requests within five (5) business days.

If you have questions about your loved one's care — not about these Terms — we are here. Day or night.

(724) 979-6438 · We Answer 24/7The Wright Agency® · 823 Martin Luther King Jr. Blvd · Farrell, PA 16121

We Show Up Wright.™

The Wright Agency® · Serving with the Wright Heart® · Farrell, Pennsylvania · Est. 2017

© 2025 The Wright Agency®. All rights reserved. The Wright Agency®, Serving with the Wright Heart®, We Show Up Wright.™, The Wright White Glove Standard™, and The Wright Check™ are trademarks of The Wright Agency. All marks used without permission are subject to enforcement.

The Wright Agency® provides non-medical in-home care services. Nothing on this website constitutes medical advice. For emergencies, call 911

Client Rights · Policy 3.200

Effective: June 19, 2017 · Last Revised: April 2, 2018 · Reviewed: May 2025
Policy Numbers: 3.200.1 · 3.200.2 · 3.190 · Approved By: CEO, Danielle C. Wells, MHHS

"Your complaints or problems are important to us. You will never be retaliated against for speaking up."

01

Policy 3.200.1

A grievance is a concern relating to client care conditions or to the relationship between a client and The Wright Agency® or a caregiver, in which the client believes that he or she has been wronged and wants the wrong corrected. Grievances include problem areas in the delivery of care that appear to threaten the health, well-being, or dignity of a client.

The Wright Agency® believes every client has the right to complain and make their views known without fear of reprisal. Exercising this right will never result in reduced service hours, changed care assignments without your consent, or any other adverse consequence from this Agency.

Complaints may be submitted about any aspect of your care or your experience with The Wright Agency®, including but not limited to: direct care worker conduct or performance; scheduling or punctuality; communication from staff or management; billing concerns; or any situation in which you believe the Wright White Glove Standard™ was not met.

02

Policy 3.200.2

Complaints may be submitted verbally or in writing at any time. There is no form required and no deadline for filing.

(724) 979-6438

We answer 24 hours a day. Ask for the Administrator. If you call after normal business hours, the Administrator will contact you on the next business day.

Written Complaint

Address complaints to:
The Wright Agency®
Attn: Danielle C. Wells, MHHS
Administrator
823 Martin Luther King Jr. Blvd
Farrell, Pennsylvania 16121

Complaints received after hours, on weekends, or on holidays will be addressed on the next business day. If your concern involves an immediate safety issue, please call 911 and then contact us at (724) 979-6438.

03

Policy 3.200.1

Every complaint — verbal or written — is taken seriously and follows this defined process. You will always know where your complaint stands and what happens next.

Day 0: Complaint received & logged

Day 1: Investigation begins

Day 10: Written response issued

Day 30: Appeal deadline (if filed)

1. When a grievance is received — whether verbally or in writing — the Administrator or designee documents it in your client record and in the Administrator's grievance log. Every complaint, no matter how it is submitted, creates a written record.

2. Within 1 Business Day

The Administrator or designee will contact you or your representative to acknowledge receipt of your complaint and to gather any additional information needed to investigate fully. All parties involved in the complaint will be interviewed.

3. Ongoing

The Administrator evaluates all collected information — from all parties involved. All activities, investigation steps, and analysis are documented in both the Administrator's log and in your client record. No complaint is closed until all available information has been reviewed.

4.Within 10 Days

Each written or verbal grievance receives a written response from the Administrator within 10 days. The response explains the decision rendered by the Agency and notifies you of your right to appeal. A copy of the decision is filed in your client record and noted in the Administrator's log.

5. Corrective Action

Where corrective action is required, the Administrator ensures: (a) the issue is addressed in a timely manner; and (b) follow-up is conducted at a recommended time to confirm the effectiveness of corrective actions taken. All resolution and corrective actions are documented.

04

Policy 3.200.1

If the complaint cannot be resolved to your satisfaction through the Administrator's decision, you have the right to appeal.

Step 1: Notify the Administrator in writing that you wish to appeal the decision. There is no required form — a letter, email, or written note is sufficient.

Step 2: The Administrator will submit your appeal to the Agency's Board of Directors for independent review.

Step 3: The Board of Directors will review your appeal and issue a written response within 30 days of the Agency's receipt of your appeal request.

Step 4: The appeal response will be filed in your client record and noted in the Administrator's log.

You are never required to exhaust the internal grievance process before contacting external regulatory agencies. At any point, you may contact the Pennsylvania Department of Health or other agencies listed in Section 5. The Agency will not retaliate against you for contacting external agencies.

05

Policy 3.200.2

In addition to the Agency's internal grievance process, you have the right to file complaints directly with the following Pennsylvania and federal agencies at any time.

Primary Regulatory Complaint

Home Care Complaint Hotline

1-800-254-5164

Hours: 8:00 AM – 5:00 PM
Leave a message after hours.
www.health.pa.gov

Local Ombudsman Program

Long-Term Care Ombudsman

133 North Pitt Street · Mercer, PA 16137

(724) 662-6222

Business hours
After hours / weekends: (724) 854-6222
mercercountyaging.org

Discrimination Complaints

301 Chestnut Street, Suite 300
Harrisburg, PA 17101-1702

(717) 787-4410

TTY: (717) 787-4087
phrc@pa.gov · phrc.pa.gov

Discrimination Complaints

PA Dept. of Human Services
P.O. Box 2675, Room 223
Health and Welfare Building
Harrisburg, PA 17105-2675

(717) 787-1127

TTY: 1-800-654-5484
Fax: (717) 772-4366

Retaliation is prohibited. The Wright Agency® will not reduce, modify, or terminate services, change caregiver assignments, or take any adverse action against a client or family member for filing a complaint — internally or with any external agency. Any suspected retaliation should be reported directly to the PA Department of Health at 1-800-254-5164.

06

Policy 3.190

The Wright Agency® conducts proactive client satisfaction reviews on a regular schedule — not only in response to complaints. These reviews are part of The Wright White Glove Standard™ and are required by Pennsylvania home care regulations.

Every 90 Days

Service Review

An assessment of your satisfaction with the specific services implemented in your Care Plan. Conducted in person, by phone or virtually at first review; may be conducted by phone or mail in subsequent reviews (minimum one home visit per year). Reviewed and signed by the Agency Manager.

Annually

Customer Service Review

A broader survey of your satisfaction with The Wright Agency® as a whole — including staff responsiveness, caregiver quality, billing practices, and the value of services. May be submitted anonymously. The Agency provides assistance to complete this survey if requested.

Satisfaction review results are used to: determine whether the Agency is meeting its mission and obligations; assess the need for improvements in care delivery or customer service; plan corrective actions for identified shortfalls; and establish quality improvement goals consistent with the Agency's Continuous Quality Improvement policy. Any issue identified in a satisfaction review is addressed in a timely manner and followed up at the recommended time to confirm effectiveness.

Your right to participate: Every client or authorized representative has the right to participate in satisfaction reviews and to submit responses anonymously. You are never required to participate — but your feedback directly shapes how we serve you and every other family we work with.

07

Policy 3.200.1 — Client Grievances Procedure · Effective: June 19, 2017 · Revised: April 2, 2018

Policy 3.200.2 — Client Grievances Statement · Effective: June 19, 2017 · Revised: April 2, 2018

Policy 3.190 — Client Satisfaction Reviews · Effective: June 19, 2017 · Revised: April 2, 2018; March 15, 2020

Approved By: Danielle C. Wells, MHHS — CEO / Administrator

• Client Bill of Rights and Responsibilities (provided at admission)
• Monitoring and Follow-Up Policy
• Continuous Quality Improvement Policy
• Non-Discrimination Notice (Legal Notices)
• Privacy Policy (thewrightagency.info/privacy-policy)

All grievances — verbal and written — are documented in: (a) the client's clinical record; and (b) the Administrator's grievance log. The log includes all activities, investigation steps, analysis, resolution decisions, outcomes, and follow-up dates. All records are retained in accordance with Pennsylvania home care agency record retention requirements (minimum 7 years from last date of service, 28 Pa. Code § 611.57).

Call us. We pick up the phone — day, evening, or night. A person will answer.

(724) 979-6438 · We Answer 24/7The Wright Agency® · 825 Martin Luther King Jr. Blvd · Farrell, PA 16121

Licensed Non-Medical Home Care Agency · Commonwealth of Pennsylvania

823 Martin Luther King Jr. Blvd · Farrell, PA 16121 · (724) 979-6438 · thewrightagency.info

This display is required to be posted in a prominent location accessible to clients, families, and the public under 28 Pa. Code § 611.57 (Consumer Protections) and the Pennsylvania Health Care Facilities Act, 35 P.S. § 448.101 et seq. Last reviewed: May 2025. Update license information immediately upon renewal.

Required Posting 1 of 8

The Wright Agency® is licensed by the Pennsylvania Department of Health to operate as a Home Care Agency under the Pennsylvania Health Care Facilities Act (35 P.S. § 448.101 et seq.) and 28 Pa. Code Chapter 611.

Licensed Service Area

Mercer, Lawrence, Venango,Crawford, Butler Counties PA

Office Address

823 Martin Luther King Jr. BlvdFarrell, Pennsylvania 16121

Main Office Phone

(724) 979-6438

Website: thewrightagency.info

Required Posting 2 of 8

The Wright Agency® provides non-medical in-home personal care services to aging adults and individuals requiring assistance in their place of residence. Services are not medical in nature and do not include skilled nursing, wound care, medication administration, or other clinical services.

• Personal Care Assistance — bathing, grooming, dressing, mobility, toileting
• Companionship Services — socialization, emotional support, accompaniment
• Homemaker Services — meal preparation, light housekeeping, laundry
• Respite Care — relief for primary family caregivers
• Errand & Transportation Assistance — appointments, errands, grocery shopping
• Overnight Care — extended-hour and overnight supervision
• Incidental Transportation — as part of care plan

Services are provided pursuant to an individualized Care Plan and written Service Agreement signed by the client or authorized representative. Services may be modified, added, or discontinued through the Care Plan amendment process.

Required Posting 3 of 8

As a client of The Wright Agency®, you have the following rights, consistent with 28 Pa. Code § 611.57 and The Wright White Glove Standard™:

Your Rights

• To be treated with dignity, courtesy, and respect at all times, without discrimination based on race, color, national origin, age, disability, sex, religion, or any other protected characteristic
• To receive care that meets your individualized Care Plan and to participate in the planning and revision of that plan
• To be informed of all services available to you and the fees for those services before services begin
• To have your personal information kept confidential and not shared without your written authorization, except as required by law
• To file a grievance or complaint without fear of retaliation, discrimination, or interruption of services
• To have grievances investigated promptly and to receive a written response within 10 days
• To appeal any decision made in response to your grievance to the Agency's Board of Directors within 30 days
• To participate in satisfaction reviews and to provide feedback on your care and the Agency's services
• To refuse services at any time while understanding the consequences of refusal
• To know the name and qualifications of the caregiver assigned to your care
• To be free from abuse, neglect, exploitation, or mistreatment of any kind
• To contact the Pennsylvania Department of Health or other regulatory agencies with complaints about this Agency

Your Responsibilities

• To provide accurate information about your health, care needs, and home environment
• To treat Agency caregivers and staff with courtesy and respect
• To notify the Agency promptly of any changes in your condition or needs
• To maintain a safe home environment for caregivers during service delivery
• To fulfill your payment obligations as described in your Service Agreement

Direct Care Worker Qualifications & Hiring Standards

Required Posting 4 of 8

All direct care workers employed by The Wright Agency® meet the following minimum qualifications required by 28 Pa. Code §§ 611.51–611.55:

• Face-to-face interview conducted before hire
• Minimum two satisfactory references verified before hire
• Pennsylvania State Police criminal history check (PATCH system) — required before or at hire
• FBI fingerprint background check (via IDEMIA/IdentoGO) — required for applicants residing outside PA in the past 2 years and for all caregivers serving households with minors
• ChildLine verification — required for caregivers serving clients in homes where persons under 18 reside
•  Demonstrated competency in the subject areas required under 28 Pa. Code § 611.55 before providing any services — including confidentiality, consumer rights and independent living, infection control, universal precautions, emergency response, documentation, recognizing and reporting abuse or neglect, and managing difficult behaviors. Direct Care Worker who provide personal care must demonstrate competency in six additional areas: bathing, grooming and dressing, hair and skin care, ambulation and transferring, meal preparation, toileting, and assistance with self-administered medications. Competency is verified through The Wright Agency® training program and direct observation before any direct care worker is assigned to a client.
• TB screening — documentation of freedom from active tuberculosis required
• All clearances renewed every 60 months (5 years)

You have the right to ask for information about the qualifications and background check status of the caregiver assigned to your home. Contact the Agency Administrator at (724) 979-6438.

Required Posting 5 of 8

Pennsylvania law requires home care agencies to disclose the employment status of the direct care workers who provide services to consumers. 28 Pa. Code § 611.57(a)(7).

The Wright Agency® employs its direct care workers as employees of the Agency, not as independent contractors. This means: The Wright Agency® — not the client — is the employer of record. The Agency is responsible for payroll taxes, workers' compensation insurance, unemployment insurance, and applicable labor law obligations for all caregivers it places. The client is not responsible for these obligations.

As the employer of record, The Wright Agency® maintains liability insurance and workers' compensation coverage for all caregivers during the performance of services. Clients are not responsible for employment taxes or workers' compensation coverage for Agency-placed caregivers.

Questions about direct care worker employment status should be directed to Human Resource Department, at (724) 979-6438.

Required Posting 6 of 8

Internal complaints: Contact the Agency Administrator or Human Resources directly. All complaints are taken seriously, investigated within 10 business days, and responded to in writing.

The Wright Agency® — Administrator

Danielle C. Wells, MHHS · Founder & Administrator

825 Martin Luther King Jr. Blvd · Farrell, PA 16121

Phone (24 hours): (724) 979-6438

Website: thewrightagency.info/contact

External complaints — regulatory agencies:

Pennsylvania Department of Health — Home Care Complaint Hotline

Phone: 1-800-254-5164

Hours: 8:00 AM – 5:00 PM · Leave a message after hours

www.health.pa.gov

Mercer County Area Agency on Aging — Long-Term Care Ombudsman

133 North Pitt Street · Mercer, PA 16137

Phone: (724) 662-6222 (business hours)

After hours / weekends / holidays: (724) 854-6222

svctr@mercercountyaging.org · mercercountyaging.org

Discrimination complaints:

Pennsylvania Human Relations Commission

301 Chestnut Street, Suite 300 · Harrisburg, PA 17101-1702

Phone: (717) 787-4410 · TTY: (717) 787-4087

phrc@pa.gov · phrc.pa.gov

Bureau of Equal Opportunity — PA Dept. of Human Services

P.O. Box 2675, Room 223, Health and Welfare Building

Harrisburg, PA 17105-2675

Voice: (717) 787-1127 · TTY: 1-800-654-5484 · Fax: (717) 772-4366

Required Posting 7 of 8

Clients of The Wright Agency® have the right to receive clear, written information about all fees and charges before services begin. 

This information is provided in the Service Agreement executed at intake.

• All fees are disclosed in writing in the Service Agreement before services commence
• Fee changes will be communicated in writing with reasonable advance notice
• Clients may request an itemized statement of services and charges at any time
• Accepted payment sources include: private pay, long-term care insurance, VA Aid & Attendance benefits, and other applicable benefit programs — as agreed in the Service Agreement
• Clients who believe they have been charged incorrectly may file a complaint with the Agency Administrator or with the PA Department of Health
• Clients are never required to make any payment not described in their signed Service Agreement

For questions about your billing, contact the Agency Administrator at (724) 979-6438.

Required Posting 8 of 8

The Wright Agency® does not discriminate in the delivery of services or employment on the basis of race, color, national origin, age, disability, sex, religion, creed, ancestry, gender identity or expression, sexual orientation, familial status, or any other characteristic protected by applicable federal, Pennsylvania state, or local law.

This Agency complies with applicable provisions of the Americans with Disabilities Act (ADA), Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Pennsylvania Human Relations Act (43 P.S. § 951 et seq.), and to the extent applicable, Section 1557 of the Affordable Care Act.

Language access: Clients and families with limited English proficiency have the right to request language assistance at no additional cost. Contact us at (724) 979-6438 to request assistance.

Disability accommodations: Reasonable accommodations in communication, intake processes, and service delivery are available upon request. Contact the Administrator at (724) 979-6438.

To file a discrimination complaint, contact the PA Human Relations Commission at (717) 787-4410 or the Bureau of Equal Opportunity at (717) 787-1127.

The Wright Agency® · 823 Martin Luther King Jr. Blvd · Farrell, PA 16121 · (724) 979-6438 · thewrightagency.info

Licensed by the Pennsylvania Department of Health · 28 Pa. Code Chapter 611 · Serving with the Wright Heart®

Last Reviewed: May 2025 · Update upon license renewal · Policy Reference: 3.190, 3.200.1, 3.200.2

We Show Up Wright.™

Notice 01 of 05

HIPAA-Adjacent45 CFR § 164.52028 Pa. Code § 611.57HHS OCR 2026

Important framing: The Wright Agency® is a non-medical personal care agency. As a non-medical provider that does not electronically transmit health information in connection with standard HIPAA-covered transactions, The Wright Agency® may not constitute a "covered entity" as defined under 45 CFR § 160.103 of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Accordingly, this Notice is published voluntarily — consistent with our commitment to The Wright White Glove Standard™ — and does not create or imply a HIPAA-covered clinical relationship. This framing is consistent with our Privacy Policy (Section 9) and Terms & Conditions (Section 2).

The Wright Agency® is committed to protecting the privacy of all information entrusted to us by clients, families, and care partners. This Notice describes how we handle personal and health-adjacent information in connection with care services, and sets out the rights of clients and their authorized representatives with respect to that information.

1. No disclosure without authorization. We will not share, discuss, or disclose any information about a client's care situation, health circumstances, or family dynamics with any external party without a signed written authorization from the client or their authorized representative. No exceptions for convenience. No exceptions for referral sources. No exceptions for social pressure.

2. Minimum necessary standard. When information must be shared to coordinate care (for example, with a physician, hospital discharge planner, or VA benefits administrator at a client's direction), we share only the minimum amount of information necessary to fulfill the specific purpose. We do not share entire care histories when a summary will do.

3. Workforce confidentiality obligation. Every employee and caregiver of The Wright Agency® is trained on client confidentiality before their first day in a client's home. Breach of client confidentiality is grounds for immediate termination. This is not a policy we enforce lightly — it is a condition of employment.

4. Your records belong to you. Clients have the right to request access to the records The Wright Agency® maintains about their care, to request corrections, and to request an accounting of disclosures. See rights section below.

5. No retaliation. We will not retaliate against any client, family member, or employee for exercising any privacy right or filing any privacy concern or complaint.

Without a separate written authorization, The Wright Agency® may use and share client information only for the following purposes:

• Care coordination. With your care team (physicians, therapists, specialists, discharge planners) at your direction, to coordinate services and ensure continuity of care.
• Billing and payment. With your authorized payer (long-term care insurance carrier, VA benefits administrator, or other authorized third party) to the extent necessary to process payment for services rendered.
• Safety emergencies. When necessary to prevent a serious and imminent threat to the health or safety of a client or another person, and only to the extent necessary to address the emergency. Emergency services (911) will always be called first.
• Legal requirements. When required by applicable Pennsylvania state law or federal law, court order, subpoena, or lawful government request — including mandatory reports under Pennsylvania's Adult Protective Services Act (35 P.S. § 10225.101 et seq.).
• Internal operations. Among The Wright Agency® staff and caregivers assigned to your care, to the minimum extent necessary to deliver and supervise services.

The following uses require your separate, signed, written authorization before we may proceed:

• Sharing your information with any party not directly involved in your care
• Using your name, story, or likeness in any marketing, testimonial, or promotional material
• Disclosing your information to family members or friends not designated as your authorized representative
• Sharing your information for research or educational purposes
• Any other use not described in the "Permitted Uses" section above

You may revoke a written authorization at any time in writing. Revocation does not affect uses or disclosures already made in reliance on the authorization before revocation.

Your Rights Regarding Your Information:

Right to Access

Request a copy of the records The Wright Agency® maintains regarding your care. Requests honored within 30 days.

Right to Correct

Request corrections to inaccurate or incomplete information in your care records. We will respond within 30 days.

Right to an Accounting

Request a list of disclosures we have made about you to third parties outside of routine care operations.

Right to Restrict

Request restrictions on how we use or share your information, beyond those already described in this Notice.

Right to Confidential Communication

Request that we communicate with you in a specific way or at a specific location (phone only, home address only, etc.).

Right to File a Complaint

File a concern or complaint with us directly, or with the PA Department of Health or HHS Office for Civil Rights — with no retaliation.

In alignment with 2026 HHS guidance, we note: to the extent The Wright Agency® ever receives substance use disorder (SUD) treatment records about a client from a federally-assisted treatment program (governed by 42 CFR Part 2), those records carry heightened protection. Such records may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against an individual without (1) the individual's written consent or (2) a qualifying court order. The Wright Agency® does not routinely receive or maintain SUD treatment records.

The Wright Agency® reserves the right to change the terms of this Notice at any time. Changes will apply to all information we hold. The current Notice will always be available at thewrightagency.info/legal-notices and upon request at our office.

The Wright Agency® · Privacy
825 Martin Luther King Jr. Blvd · Farrell, PA 16121
Phone: (724) 979-6438 · We answer 24 hours a day

HHS Office for Civil Rights (HIPAA complaints):
200 Independence Avenue SW · Washington, DC 20201
1-877-696-6775 · hhs.gov/hipaa/filing-a-complaint

Notice 02 of 05

ADA / WCAG 2.1 AA · Effective: January 1, 2025

ADA Titles II & IIIWCAG 2.1 AASection 504ACA § 1557Pennsylvania HRA

The Wright Agency® is committed to ensuring that our website — thewrightagency.info — is accessible to all people, including individuals with visual, auditory, motor, cognitive, and other disabilities. Accessibility is not a compliance checkbox for us. Families searching for care for an aging parent at any hour, in any circumstance, deserve to find us and reach us without barrier. That is a value, not a regulation.

Our Accessibility Standard: We are working to achieve and maintain conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the current accessibility standard referenced by the Americans with Disabilities Act (ADA) and adopted as the binding technical standard for digital content under the DOJ's 2024 ADA Title II rule. We also reference WCAG 2.2 AA criteria as an aspirational target for continuous improvement.

ADA Title III requires places of public accommodation — including service businesses and their online presence — to provide effective communication and equal access to individuals with disabilities. The Wright Agency® recognizes and upholds these obligations.

Section 504 of the Rehabilitation Act of 1973 prohibits discrimination on the basis of disability in programs receiving federal financial assistance. To the extent applicable to our operations, we comply with Section 504.

Pennsylvania Human Relations Act (43 P.S. § 951 et seq.) prohibits disability-based discrimination in places of public accommodation in the Commonwealth of Pennsylvania.

ACA Section 1557 prohibits discrimination on the basis of disability in health programs or activities. To the extent applicable, we comply. See Notice 03 (Non-Discrimination) for fuller coverage.

The following accessibility measures have been implemented or targeted for implementation on thewrightagency.info:

• Descriptive alt text on all images and non-text content, written per our naming convention (what is shown + brand context + keyword where natural)
• Color contrast compliance: White (#FFFFFF) on Wright Red (#CE0400) meets WCAG 2.1 AA contrast ratio requirements (4.5:1 minimum for normal text). Gold (#C9A84C) is never used as text on red backgrounds.
• Font size minimum of 16px for all body text; no public-facing text below 12px
• Tap targets of 44×44px minimum on all mobile interactive elements, per WCAG 2.5.5
• Semantic HTML structure with proper heading hierarchy (H1 → H2 → H3), landmark roles, and ARIA labels on navigation and forms
• Keyboard navigability — all interactive elements (buttons, links, forms, navigation) are accessible without a mouse
• Tap-to-call phone links on all mobile display of our phone number, reducing access friction for motor-impaired users
• Wright Wellness Library™ PDFs are targeted for screen-reader tagging via Adobe Acrobat Accessibility Checker (Properties → Description)
• No auto-playing media that could disrupt assistive technology users
• Form fields associated with their labels and providing accessible error messages

We acknowledge that this website may not yet achieve full WCAG 2.1 AA conformance across all pages and content types. Legacy content, third-party embedded tools (including the GoDaddy website builder interface), and some PDF documents may contain accessibility gaps we are actively working to address. Accessibility is an ongoing commitment, not a one-time fix.

Areas of active remediation include: ensuring all Wright Wellness Library™ PDF downloads are screen-reader tagged; verifying caption availability for any future video content; and auditing the contact and consultation forms against WCAG 1.3.1 (Info and Relationships) and 3.3.1 (Error Identification).

If you encounter any content on this website that you cannot access due to a disability, or if you need any information in an alternative accessible format (large print, audio description, plain-text version, or other format), please contact us. We will provide the requested information within five (5) business days of your request at no charge.

We are a care agency for aging adults. Many of the families who find us are supporting parents with vision impairment, hearing loss, or cognitive changes. We build this site knowing that our users may be managing those same challenges themselves. That is not an obligation. It is a reason.

The Wright Agency® · Accessibility
825 Martin Luther King Jr. Blvd · Farrell, PA 16121
Phone (fastest response): (724) 979-6438
We answer 24 hours a day. Please identify your request as an accessibility accommodation.

We welcome feedback on the accessibility of this website. If you encounter a barrier, please tell us specifically what page you were on, what you were trying to do, and what technology you were using. Your report helps us improve for everyone.

Notice 03 of 05

Civil Rights · Service Access · Language Access · Effective: January 1, 2017

• ACA § 1557                                 
• Title VI  CRA 1964
• ADA Age Discrimination Act
• Section 504
• Pennsylvania HRA

The Wright Agency® does not discriminate. We serve every family. We hire every qualified person. We hold the same Standard for every client in every home. The Wright White Glove Standard™ has no exceptions based on who you are.

The Wright Agency® complies with applicable federal and Pennsylvania civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, religion, creed, ancestry, gender identity or expression, sexual orientation, familial status, or any other characteristic protected by applicable federal, state, or local law in the provision of its services, programs, or activities.

The Wright Agency® provides in-home care services without discrimination. We do not exclude any person from receiving care services based on any protected characteristic. We do not provide a lower quality of care, assign less-qualified direct care workers, or reduce service hours based on race, color, national origin, age, disability, sex, religion, or any other protected status.

This commitment is not contingent on payment source. Clients whose care is funded through VA benefits, Medicaid, long-term care insurance, or private pay receive the same Wright White Glove Standard™ — because the Standard does not change based on how a bill is paid.

To the extent The Wright Agency® participates in any federal financial assistance program covered by Section 1557 of the Affordable Care Act (42 U.S.C. § 18116), we comply with its non-discrimination requirements, which prohibit discrimination on the basis of race, color, national origin, sex, age, or disability in covered health programs or activities.

Consistent with 2024 ACA Section 1557 final rule requirements (45 CFR Part 92), and in accordance with the July 5, 2025 compliance deadline: we do not discriminate in our services; we provide language assistance and auxiliary aids free of charge; we provide reasonable modifications for individuals with disabilities; and we have designated a contact for civil rights concerns. Note: Court orders have stayed certain gender-identity-related provisions of the 2024 rule in certain jurisdictions; this Notice reflects compliance with all provisions currently in legal effect.

The Wright Agency® serves communities across western Pennsylvania and eastern Ohio, where families speak diverse languages. We are committed to meaningful communication access for all families. If you or someone you are inquiring about has limited English proficiency, please contact us at (724) 979-6438 and we will make reasonable efforts to provide language assistance for your initial consultation at no cost to you.

Key documents, including care plans and service agreements, may be available in other languages upon request. We will work with you to identify an appropriate interpretation or translation resource.

The Wright Agency® provides reasonable accommodations to individuals with disabilities in connection with the intake process, care planning, communication, and service delivery. If you or a family member requires an accommodation — including accessible communication formats, sign language interpretation, or modified procedures — please contact us and we will work with you to meet your needs without additional charge.

See Notice 02 (Accessibility Statement) for full details on website and digital accessibility accommodations.

The Wright Agency® complies with the Pennsylvania Human Relations Act (43 P.S. § 951 et seq.), which prohibits discrimination in places of public accommodation on the basis of race, color, religious creed, ancestry, age, sex, national origin, handicap or disability, use of guide or support animals, and other protected characteristics under Pennsylvania law.

If you believe you have been discriminated against in connection with The Wright Agency®'s services or website, you may:

• Contact us directly (see below) — we will investigate promptly and without retaliation
• File a complaint with the HHS Office for Civil Rights: hhs.gov/civil-rights/filing-a-complaint · (800) 368-1019
• File a complaint with the Pennsylvania Human Relations Commission: phrc.pa.gov · (717) 787-4410
• Contact the U.S. Equal Employment Opportunity Commission for employment-related discrimination: eeoc.gov · (800) 669-4000

The Wright Agency® · Civil Rights Coordinator
Danielle C. Wells, MHHS, Founder
823 Martin Luther King Jr. Blvd · Farrell, PA 16121
Phone: (724) 979-6438
Website: thewrightagency.info/contact

Discrimination complaints will be acknowledged within 2 business days and investigated promptly. We will not retaliate against any person for filing a discrimination concern or complaint.

Notice 04 of 05

Employment · Hiring · Workplace Rights · Effective: January 1, 2019

Title VII CRA 1964ADEAADA Title IGINAPWFA 2023Pennsylvania HRAFLSA

The Wright Agency® is an Equal Opportunity Employer. We are committed to creating and maintaining a workplace where every caregiver, coordinator, and team member is valued, protected, and given a fair opportunity to contribute and grow — regardless of who they are.

From our Careers page: "We are not looking for people who want a job. We are looking for people who want to matter." That conviction applies equally to who we hire, how we pay, how we promote, and how we treat every member of this team.

The Wright Agency® does not discriminate in any aspect of employment — including recruitment, hiring, job assignment, compensation, promotion, discipline, training, termination, or any other term or condition of employment — on the basis of:

• Race, color, or national origin (Title VI of the Civil Rights Act of 1964; Title VII; Pennsylvania HRA)
• Sex, pregnancy, or related conditions (Title VII; Pregnancy Discrimination Act; Pregnant Workers Fairness Act (PWFA), effective June 27, 2023)
• Age (40 and over) (Age Discrimination in Employment Act (ADEA), 29 U.S.C. § 621 et seq.)
• Disability (Americans with Disabilities Act Title I, 42 U.S.C. § 12101 et seq.; Section 504; Pennsylvania HRA)
• Religion or creed (Title VII; Pennsylvania HRA)
• Genetic information (Genetic Information Nondiscrimination Act (GINA), 42 U.S.C. § 2000ff et seq.)
• Sexual orientation or gender identity (Title VII as interpreted by Bostock v. Clayton County, 590 U.S. 644 (2020); Pennsylvania HRA)
• Veteran status or military service (Uniformed Services Employment and Reemployment Rights Act (USERRA), 38 U.S.C. § 4301 et seq.)
• Any other characteristic protected by applicable federal, Pennsylvania state, or local law

The Wright Agency® provides reasonable accommodations to qualified applicants and employees with disabilities, consistent with the ADA and Pennsylvania Human Relations Act, unless doing so would create an undue hardship. We also provide reasonable accommodations for sincerely held religious beliefs and practices, and for pregnancy, childbirth, and related medical conditions under the Pregnant Workers Fairness Act.

To request a reasonable accommodation in connection with the application process or employment, contact us at (724) 979-6438. Accommodation requests are handled confidentially and will not affect your candidacy or employment standing.

The Wright Agency® maintains a workplace free from harassment based on any protected characteristic. Harassment includes unwelcome conduct — verbal, physical, or visual — that creates a hostile, offensive, or intimidating work environment. This policy applies to all employees, caregivers, contractors, and third parties interacting with our team.

Any employee who believes they have experienced or witnessed harassment or discrimination is encouraged to report it immediately to Danielle C. Wells, MHHS, at (724) 979-6438. Retaliation against any person who makes a good-faith complaint is strictly prohibited and will itself be treated as a violation of this policy.

The Wright Agency® complies with the federal Fair Labor Standards Act (FLSA), 29 U.S.C. § 201 et seq., and all applicable Pennsylvania wage and hour laws, including the Pennsylvania Minimum Wage Act (43 P.S. § 333.101 et seq.) and the Pennsylvania Wage Payment and Collection Law (43 P.S. § 260.1 et seq.). All caregivers are compensated at or above applicable minimum wage, and overtime is compensated in accordance with law.

Consistent with Pennsylvania's requirements for home care agencies (28 Pa. Code § 611.52), all direct care worker candidates undergo required background checks including Pennsylvania State Police criminal history checks and FBI fingerprinting. Background check decisions are made in compliance with the federal Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq., and applicable Pennsylvania law. We consider all qualified applicants, including those with criminal histories, consistent with applicable ban-the-box and fair-chance hiring requirements.

The Wright Agency® participates in the federal E-Verify program to verify the employment authorization of new hires, consistent with applicable law. Participation does not constitute a limitation on the hiring of any protected class of individuals and is applied uniformly.

Home care workers in Pennsylvania are protected by a range of state labor laws. The Wright Agency® complies with all applicable provisions including those related to scheduling, travel compensation, right to organize, and domestic worker protections where applicable. We treat every direct care worker as a professional — not as a commodity — because The Wright White Glove Standard™ begins with how we treat the people who carry it into every home.

The Wright Agency® · EEO Contact
Danielle C. Wells, MHHS · Founder
825 Martin Luther King Jr. Blvd · Farrell, PA 16121
Phone: (724) 979-6438

External agencies:
EEOC: eeoc.gov · (800) 669-4000
Pennsylvania Human Relations Commission: phrc.pa.gov · (717) 787-4410
PA Dept. of Labor & Industry: dli.pa.gov

Notice 05 of 05

Artificial Intelligence · Content Creation · Chatbot Use · Effective: January 1, 2025

The Wright Agency® uses artificial intelligence (AI) tools in specific, defined ways in connection with the operation of this website and the creation of some content. We believe families deserve to know this. We also believe it does not diminish what we have built — because Danielle C. Wells, MHHS conceived, directed, reviewed, and approved everything that carries The Wright Agency® name.

One foundational truth: AI generates text. Danielle generates the Standard. Every piece of content on this website that carries the voice, the mission, and the conviction of The Wright Agency® was conceived by a person — a founder who built this agency because she saw what families were losing when no one showed up the right way. AI is a tool. The Wright White Glove Standard™ is a choice.

The Wright Agency® uses AI tools — including large language model assistants — in the following specific contexts:

• Content drafting assistance. AI tools may assist in drafting initial versions of website copy, blog posts, legal notices, wellness guides, and other written materials. All such drafts are reviewed, edited, and approved by Danielle C. Wells or designated team members before publication. AI-drafted content that does not pass our 5-Gate Content Quality System is rewritten or discarded.
• SEO and metadata. AI may assist in drafting page titles, meta descriptions, and alt text. All final versions are reviewed for accuracy, brand voice compliance, and trademark symbol correctness before publication.
• Gold Standard Puzzle Series™ content assistance. AI tools may be used to assist in generating word search grids, crossword clues, and puzzle structures for The Gold Standard Puzzle Series™. All word lists, themes, wellness tips, and written content (including Danielle's personal letters and forewords) are human-authored. AI assistance in puzzle generation is disclosed in copyright registrations as required by the US Copyright Office.
• Wright Wellness Library™ guides. AI may assist in drafting wellness content. All final guides are reviewed for medical accuracy, brand voice, and appropriate disclaimers before distribution.

• AI does not make care recommendations or clinical assessments of any kind
• AI does not respond to client or family inquiries on behalf of The Wright Agency® — all communications are handled by human team members
• AI does not access, store, or process any personal information submitted through this website's contact or consultation forms
• AI does not make hiring decisions for caregiver positions
• AI does not determine pricing, scheduling, or care placement decisions

This website may use a third-party chatbot or automated messaging tool (including GoDaddy's embedded chat interface or similar). If a chatbot or automated response system is active on this website:

• You will be notified that you are communicating with an automated system, not a human, before providing any personal information
• You will have the ability to request a human response at any time
• Chatbot conversations will not be used to make care eligibility determinations or clinical recommendations
• All personal information collected through a chatbot interface is subject to our Privacy Policy

If you are uncertain whether you are speaking with a human or an automated system, please call us directly: (724) 979-6438. We answer 24 hours a day. A person will pick up.

Consistent with the 2024 ACA Section 1557 final rule (45 CFR Part 92), which addresses non-discrimination in the use of patient care decision support tools and AI: The Wright Agency® does not use AI tools in any way that discriminates against clients, applicants, or families on the basis of race, color, national origin, sex, age, or disability.

We do not use AI-generated clinical decision support tools in connection with care delivery. If we ever adopt AI tools that influence care decisions, we commit to: evaluating those tools for discriminatory outputs before deployment; monitoring for bias on an ongoing basis; and maintaining human oversight of any AI-influenced decision affecting a client's care.

The Wright Agency® follows current US Copyright Office guidance (as of 2025) on AI-generated content. Human creative decisions — including the concepts, direction, selection, editing, and approval of all content — are copyrightable. Pure AI output alone is not. All content published under The Wright Agency® brand reflects the human creative decisions of Danielle C. Wells and designated team members, who conceived and directed the creative process throughout.

Where AI assistance has been used in producing copyright-registered works (including volumes of The Gold Standard Puzzle Series™), AI involvement is disclosed in the "Limitation of Claim" section of the copyright registration, consistent with US Copyright Office requirements. Trademark filings are unaffected by AI use.

We maintain documentation of human creative decisions, prompts used, and editorial choices made for all AI-assisted content, consistent with our internal copyright evidence protocol.

To the extent any content on this website or associated social media channels was produced with AI assistance and involves an endorsement, material connection, or commercial claim, applicable FTC endorsement guidelines are observed. Danielle C. Wells's disclosure of her role as founder and owner of The Wright Agency® in connection with promotion of The Gold Standard Puzzle Series™ or any affiliated product constitutes a material connection that is disclosed verbally or in writing on the relevant platform.

Our standard for AI content is the same as our standard for everything else: if a competitor could publish it unchanged, we rewrite it. If it does not sound like Danielle, it does not go out. If it does not close with "We Show Up Wright.™" — it was never finished.

The Wright Agency®
825 Martin Luther King Jr. Blvd · Farrell, PA 16121
Phone: (724) 979-6438 · We answer 24 hours a day
Website: thewrightagency.info

If you have a concern about how AI is used in a specific piece of content, or if you believe an automated response system misrepresented itself as a human, please contact us immediately. We take these concerns seriously.

These notices are part of The Wright Agency® legal framework.

They are designed to be read together with our Terms & Conditions and Privacy Policy. No notice on this page contradicts, supersedes, or limits the protections described in those documents.

 Transparency · Consumer Rights · Legal Compliance

This page explains exactly how The Wright Agency® communicates with you, what your rights are, and what we will never do with your information. Whether you are a family seeking care, a caregiver applicant, or reviewing our practices — this page is for you.

TCPA Compliant CAN-SPAM Compliant   FCRA Compliant    28 Pa. Code § 611.52    FTC Guidelines

🔒We never sell your information

✉️Every opt-out honored within 10 days

📞Consent is never a condition of service

📋Background checks disclosed in writing — always

The Wright Agency® is committed to clear, honest communication. This page tells you exactly what happens when you contact us, submit a form, or apply for a caregiver position. It tells you what you are consenting to, what you are not required to consent to, and precisely how to withdraw any consent at any time.

These disclosures are published in compliance with the Telephone Consumer Protection Act (TCPA), the FCC's April 11, 2025 Opt-Out Rule, the CAN-SPAM Act, the California Online Privacy Protection Act (CalOPPA), the FTC's transparency guidelines, and the Fair Credit Reporting Act (FCRA). They are not buried in a footer. They are here because you deserve to find them.

Disclosure 1 of 4 · Contact Forms

This disclosure applies to every form on thewrightagency.info through which you request a consultation, ask about services, or make a general inquiry — including any form labeled "Contact Us," "Get Started," "Talk to Us," or "Schedule a Consultation."

TCPA CAN-SPAM CalOPPA FTC

When you submit a contact or consultation form on this website and provide a phone number or email address, you are consenting to be contacted by The Wright Agency® in response to your inquiry. Here is exactly what that means — and what it does not mean.

What You Consented to When You Submitted the Form

"By submitting this form, you consent to be contacted by The Wright Agency® at the phone number and email address you provided. Phone and text contact may be made using manual or automated technology. You are not required to consent to receive automated messages as a condition of receiving services. To opt out of future messages at any time, reply STOP to any text or call (724) 979-6438. Message and data rates may apply. Your information will be used solely to respond to your inquiry and will not be sold."

What This Means for You

• We may call or text you in response to your inquiry.This includes a return call from our team to discuss your care situation, schedule a consultation, or answer your questions.
• Consent to automated messages is entirely optional.You can receive a call-back without consenting to automated texts. Consent is not a condition of service.
• You may opt out at any time.Reply STOP to any text message from us. Call us at (724) 979-6438. Send an email. We will honor your opt-out within 10 business days through any method you choose.
• One confirmation message only.If you opt out by text, you may receive one confirmation that your opt-out was received. That confirmation will contain no promotional content.
• Your information will never be sold.The contact information you provide is used only to respond to your inquiry. It is not sold, traded, rented, or shared with third parties for marketing purposes. Ever.
• We will not add you to a marketing list without your separate opt-in.Submitting a consultation request does not automatically enroll you in email newsletters.
• We will not contact anyone other than you about your inquiry without your permission.
• We will not share your care situation with any outside party without your written authorization.

TCPA 2025 Update — FCC Opt-Out Rule, effective April 11, 2025: The Wright Agency® honors all opt-out requests within 10 business days through any reasonable method — text reply, phone call, email, or form submission. After you opt out, you will receive no further promotional or marketing messages. A single opt-out confirmation is permitted; it will contain no promotional content.

Disclosure 2 of 4 · Caregiver Applications

This disclosure applies to every application or employment inquiry form submitted through the Careers page at thewrightagency.info, the Wellsky application portal, or any other form through which you express interest in employment with The Wright Agency®.

TCPA FCRA EEO 28 Pa. Code § 611.5128  Pa. Code § 611.52

When you submit an application for a Direct Care Worker position with The Wright Agency®, two important things happen simultaneously: we use the contact information you provide to reach out about your application, and we notify you upfront that Pennsylvania law requires us to conduct criminal background clearances before you may begin working in a client's home.

What You Consented to When You Submitted Your Application

"By submitting this form, you consent to be contacted by The Wright Agency® at the phone number and email address you provided, including by text message using manual or automated technology, regarding your application and future employment opportunities. You are not required to consent to automated messages as a condition of applying. Reply STOP to opt out of texts. Message and data rates may apply. Submission of this form does not constitute a job offer or contract of employment. Employment is contingent upon completion of required background clearances and is at-will at all times."

What This Means for You as an Applicant

• We will contact you about your application using the phone number and email you provided. This may include text messages using automated technology, but only if you did not opt out.
• Opting out of texts does not affect your application. Consent to automated messages is never a condition of employment consideration.
• Submitting this application is not an offer of employment. The Wright Agency® extends employment offers in writing, separately, after the full hiring process is complete.
• Pennsylvania law requires background clearances.Before you may work in any client's home, you must provide the required Pennsylvania clearances. A separate written authorization will be provided to you before any background check is ordered. See Background Check Disclosure below for full details.
• The Wright Agency® is an Equal Opportunity Employer.No employment decision is made based on race, color, national origin, age, disability, sex, religion, sexual orientation, gender identity, veteran status, pregnancy, or any other protected characteristic. See our EEO Statement.

Required Notice Under Pennsylvania Law (28 Pa. Code § 611.52): Employment with The Wright Agency® requires a criminal background check, ChildLine verification (where applicable), and/or FBI fingerprinting clearance as required by Pennsylvania law. A separate written authorization will be provided to you, and signed by you, before any background check is conducted by a third-party consumer reporting agency or state police agency. You will not be required to sign a combined application-and-disclosure document — the background check disclosure stands alone, as required by federal law.

Disclosure 3 of 4 · Email & Downloads

This disclosure applies to the Wright Checklist™ download form, Wright Wellness Library™ PDF request forms, and any other form through which you provide your email address to receive a downloadable resource from thewrightagency.info.

When you provide your email address to receive a free resource from The Wright Agency®, we use that address to deliver the content you requested. If you separately choose to receive ongoing communications from us, we explain that choice clearly and keep it entirely separate from the download request.

What You Consented to When You Requested a Download

"By entering your email and clicking above, you agree to receive your requested download and, if selected, periodic care resources, wellness guides, and service updates from The Wright Agency® by email. We will never sell your information. You may unsubscribe at any time by clicking 'Unsubscribe' in any email or calling (724) 979-6438. If you checked the optional text message box, you also consented to receive text messages using manual or automated technology; reply STOP to opt out; message and data rates may apply; consent to texts is not required to receive your download."

What This Means for Your Inbox

• Your download is delivered regardless of any other choice you make. You do not have to agree to ongoing emails to receive the Wright Checklist™ or any Wellness Library guide.
• Email consent and text consent are always two separate choices. The text message checkbox is optional and is never pre-checked. Checking one does not check the other.
• Every email we send includes an unsubscribe link. One click removes you from our email list. We also accept unsubscribe requests by phone at (724) 979-6438. Every opt-out is honored within 10 business days.
• You will always know who is emailing you. Every email from The Wright Agency® identifies our name, our physical address (825 Martin Luther King Jr. Blvd, Farrell, PA 16121), and a working unsubscribe link. Our subject lines are always accurate. We do not use deceptive headers or misleading identifiers.
• We do not sell your email address.Not to advertisers. Not to partners. Not to anyone.

CAN-SPAM Act Compliance: All email communications from The Wright Agency® comply with the federal CAN-SPAM Act, 15 U.S.C. § 7701 et seq. Every email includes: accurate sender identification, our physical mailing address, a functioning unsubscribe mechanism, and honest subject lines. Opt-out requests are honored within 10 business days of receipt.

Disclosure 4 of 4 · Your Rights When You Contact Us

This section applies to all communication channels on thewrightagency.info — every contact form, consultation request, and direct phone or email contact with The Wright Agency®.

TCPA Privacy Policy No PHI Warning HIPAA-Adjacent

The Wright Agency® believes that reaching out about care for a parent — or applying to join a caregiving team — is an act of trust. These are our commitments to you every time you contact us, regardless of how or why.

• We use the contact information you provide only to respond to you.When you submit a form, we contact you about that inquiry — and only that inquiry — unless you have separately opted in to ongoing communications.
• We do not use automated cold-outreach dialing systems.When our team calls you back, it is because you asked us to.
• Consent to contact is never a condition of receiving services.If you call us directly and never submit a form, you have not consented to automated communications — and you will not receive them.
• Your information is protected under our Privacy Policy.It will never be sold or shared with third parties for marketing purposes.

Important — Do Not Submit Protected Health Information Through Website Forms: The contact and consultation forms on this website are not encrypted for the transmission of Protected Health Information. Please do not include Social Security numbers, insurance ID numbers, health diagnoses, medication names, or other sensitive personal health information in any web form. For any sensitive conversation about a loved one's health situation, please call us directly at (724) 979-6438. We answer 24 hours a day, and your call is confidential.

This is not a sales call. It is a conversation. When you call or submit a form, you will speak with a person — not an automated script, not a queue, not a chatbot. A member of The Wright Agency® team will listen, answer your questions, and help you understand what options exist for your family.

Part II · Direct Care Worker Employment

If you are applying for or currently hold a direct care worker position with The Wright Agency®, this section explains your rights and our legal obligations regarding background clearances — under both federal law and Pennsylvania home care licensing regulations.

FCRA · 28 Pa. Code § 611.52 · Pennsylvania Law

Pennsylvania law requires all licensed home care agencies to verify that direct care workers have no disqualifying criminal history before they enter a client's home. The Wright Agency® is legally required to conduct these checks — and federally required to tell you about them in writing before we order one.

FCRA 15 U.S.C. § 1681 28 Pa. Code § 611.52  ChildLine 23 Pa. C.S. § 6344 OAPSA

The Wright Agency® serves vulnerable adults in their homes. The families who trust us with their loved ones expect — and deserve — assurance that every direct care worker who enters their home has been thoroughly vetted. Pennsylvania law (28 Pa. Code § 611.52) requires us to verify three categories of clearances for direct care workers. Federal law (the Fair Credit Reporting Act, 15 U.S.C. § 1681) governs how we must inform you and obtain your consent before doing so.

Here is what those clearances are, why they are required, and what your rights are throughout the process.

1. PA State Police Criminal History (PATCH) Required for all applicants who have been Pennsylvania residents for 2 or more years before applying. Renewal: Every 60 months.

2. FBI Fingerprint Clearance (IDEMIA/IdentoGO) Required for applicants who lived outside Pennsylvania in the past 2 years, and for all caregivers assigned to homes where any person under 18 resides. This clearance requires an in-person appointment — The Wright Agency® schedules and pays for it. Renewal: Every 60 months.

3. ChildLine Certification (PA DHS) Required for caregivers who will serve clients under age 18, or serve clients in a home where a person under 18 resides. Renewal: Every 60 months.

The Wright Agency® orders and pays for your required clearances. Your responsibility is straightforward: when your FBI fingerprint appointment is scheduled, you must appear in person at the IdentoGO location — that step cannot be done remotely or on your behalf. For all other clearances, we handle the coordination. We will give you full instructions, walk you through every step, and make sure nothing falls through the cracks." 

Pennsylvania law permits The Wright Agency® to hire you on a provisional basis while your clearances are being processed — but only if you sign a written affirmation stating that, to the best of your knowledge, you are not disqualified from employment based on any criminal record prohibited under 6 Pa. Code § 15.143. This affirmation is a separate document that will be provided to you at the time of hire.

Pennsylvania Clean Slate Law: If your criminal record has been automatically sealed under Pennsylvania's Clean Slate Law, that sealed record will not appear in PATCH results for eligible offenses. The Wright Agency® will not take adverse employment action based on any sealed record and will not attempt to obtain sealed records through any other means.

FCRA Required Document · Federal Law

The Fair Credit Reporting Act, 15 U.S.C. § 1681b(b)(2), requires that this notice be provided to you as a standalone document before any consumer report (background check) is obtained from a third-party consumer reporting agency. This notice stands alone — it is not combined with your application, your employment agreement, or any other document.

FCRA § 1681b(b)(2) Standalone Document Required CFPB Summary of Rights

FCRA Standalone Notice · Document A

The Wright Agency® · 823 Martin Luther King Jr. Blvd · Farrell, PA 16121 · (724) 979-6438

In connection with your application for employment or referral as a direct care worker with The Wright Agency®, the Company may obtain a consumer report (background check) about you from one or more third-party consumer reporting agencies (CRAs) for employment purposes.

The consumer report may contain information about your character, general reputation, personal characteristics, or mode of living, and may include: criminal history records; sex offender registry checks; identity verification; employment history verification; education verification; professional license verification; and such other information as may be relevant to your employment as a direct care worker serving vulnerable adults in their homes.

This information may be obtained at any time after you apply and, if you are hired, during the course of your employment to the extent permitted by applicable law.

The federal Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) gives you specific rights in connection with the procurement of consumer reports for employment purposes. A summary of your rights under the FCRA, published by the Consumer Financial Protection Bureau (CFPB), will be provided to you along with this notice as required by federal law. You have the right to request the name, address, and telephone number of any CRA that provided a report about you.

This document contains only the FCRA disclosure. No other information appears on this page. A signed copy will be retained in your personnel file.

If The Wright Agency® receives background check results and considers taking an adverse employment action — declining to hire you, withdrawing a conditional offer, or removing you from a placement — we are required by federal law to follow these steps before any final decision is made.

01

Individualized Assessment First. Before any decision, we evaluate the nature and gravity of the offense, the time that has passed, and how it relates to the specific caregiver role. A blanket exclusion based on any criminal record is not our practice and is contrary to federal EEOC guidance.

02

Pre-Adverse Action Notice — Before Any Final Decision. You will receive: (a) a copy of your background check report; (b) the CFPB's Summary of Your Rights Under the FCRA; and (c) a written notice that we are considering an adverse action and identifying what information is at issue. You will have a reasonable opportunity — at minimum 5 business days — to dispute any inaccuracy before a final decision is made.

03

Dispute Process. If you believe information in the report is inaccurate, you have the right to contact the consumer reporting agency directly to file a dispute. The CRA has 30 days to investigate. We will not finalize an adverse decision while a legitimate dispute is pending.

04

Final Adverse Action Notice — If the Decision Stands. You will receive a written final notice identifying the CRA, stating that the CRA did not make the decision, and confirming your right to obtain a free copy of your report within 60 days and to dispute its accuracy. For decisions based on Pennsylvania State Police records, we will provide information on how to appeal to the PA State Police: (717) 783-5592.

Your right to the CFPB Summary of Rights: The official "A Summary of Your Rights Under the Fair Credit Reporting Act," published by the Consumer Financial Protection Bureau, is provided to every applicant along with this notice and again with any pre-adverse or adverse action notice. It is available at consumerfinance.gov/consumer-tools/credit-reports-and-scores or by calling the CFPB at 1-855-411-2372.

Call us. Every question about your rights deserves a real answer from a real person — not a form, not a wait queue.

(724) 979-6438 · We Answer 24/7825 Martin Luther King Jr. Blvd · Farrell, PA 16121 · thewrightagency.info

These disclosures are part of The Wright Agency® legal framework and must be read consistently with:

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